Customer Insights – Experience with Huihe India Machinery & After-sales Support

When I (Nilesh Yadav), first walked into DTI Expo 2023, I had no idea that a modest, small-sized stall would influence the future of Oxygrannd’s beverage manufacturing journey. Surrounded by large and visually extravagant booths, it was the simplicity and professionalism of the Huihe India stall that caught my attention. The organized display, clean layout, and the calm confidence of their Senior Sales Manager, Mr. Chandan, made a stronger impact on me than any flashy exhibition setup.

My confidence strengthened further when I met Mr. Balaraju, Managing Director of Huihe India. His deep technical knowledge, practical insight, and leadership clarity reassured me that Huihe India was not just a machinery supplier but a committed long-term partner. His explanation of the Combi-Bloc turnkey solution-covering hygiene design, automation, material selection, and sustainability-proved the team’s expertise.

That initial interaction opened the door to a series of meetings that reflected Huihe India’s technical depths, transparency, and genuine understanding of the beverage industry. Over the following weeks, our discussions grew into a solid foundation of trust as Chandan presented realistic layouts, clear production plans, and future expansion possibilities-always backed by engineering facts, not sales talk.

The defining moment came during my visit to Huihe’s running line in China. Watching the Combi-Bloc system operate live-high speed, precise filling, smooth bottle transfer, and excellent hygiene-gave me complete assurance in their capability. It wasn’t a demo setup; it was a full-scale, commercial production line delivering exactly what they promised.

 

Q1: How was your experience with conventional lines before switching to our Combi Line solution?

Ans: “We experienced all time Lower efficiency of 70–75%, higher manpower & spare parts consumption, leading to increased production cost per carton and difficulty in meeting seasonal market demand with consistent quality and quantity.”

Q2: How has our Combi Line helped optimize your production efficiency?

Ans: “Thank god now I am completely stress-free because your Combi Line consistently delivers over 95% efficiency.”

 

Q3: In comparison to your old conventional lines, what benefits have you experienced with our Combi Line?

Ans: “1. Line efficiency, 2. Lower Power Consumption, 3. Only 3 operators required 4. Quick service support from your service team made us very comfortable working with your company.”

 

Q4: What improvements in cost per carton have you noticed with our Combi Line?

Ans: “Definitely, we achieved better cost savings per carton compared to our old lines. I strongly recommend whoever using conventional lines should switch over to combi to compete with major market players like Pepsi, coke, Bisleri, Reliance and so on.”

 

Q5: How easy is it for your team to handle and operate our line?

Ans: “Huihe combi is user-friendly, not bulky, easy to operator and maintenance, as I compared and visited running lines of your competitors in India, as our operators trained quickly and running the line without any issue.”

 

Q6: What has been your experience with our after-sales service and spare parts support?

Ans: “I am really happy for Huihe India team’s continuous support, troubleshooting and spare parts supply, which I never expected before.”

 

Q7: Would you recommend our line to others in the beverage industry?

“Absolutely.”

 

Q8: Are you planning to expand further with our Combi Line solution in the future?

Ans: “Yes, definitely. In the coming seasons, we plan to replace our remaining conventional lines with Huihe Combi lines.”

 

Interviewed By: Inchara K Gowda (Huihe India Marketing Team)